COMPLEX ASSESSMENT OF FOREIGN TOURISTS’ SATISFACTION LEVEL WITH QUALITY OF TOURIST SERVICES IN MOSCOW

УДК 338.48; 316.34
DOI: 10.24411/2413-693X-2018-10208

Complex assessment of foreign tourists’ satisfaction level with quality of tourist services in Moscow

Elena S. Pogrebova*, Cand. Sci. (Economics), Associate Prof., nir_pogrebova@mail.ru
Elena V. Glinkina*, Cand. Sci. (Economics), Associate Prof., nova49@mail.ru
Artem A. Kozlovskii**,  artem@inters.ru

*Russian State University of Tourism and Service, Moscow, Russian Federation
**LLC “COMPANY “INTERS”, Moscow, Russian Federation


Abstract:

The quality assessment of the tourist product and services is an actual problem of science and practice. It gets a special role in the regions of mass tourist flow and in Moscow, which is as the Russian tourist «Mecca». The article presents the results of complex sociological research aimed at assessment of foreign tourists’ satisfaction level with the quality of tourist services in Moscow, in order to determine the effective activities which implementation will lead to the increase of the capital tourist attractiveness.

Keywords: tourist services, quality, foreign tourists, satisfaction level, Moscow, sociological research

For citation: Pogrebova E.S., Glinkina E.V., Kozlovskii A.A., Complex assessment of foreign tourists’ satisfaction level with quality of tourist services in Moscow. Servis plus, vol. 12, no. 2, 2018, pp. 73-81. (In Russ.) DOI: 10.24411/2413-693X-2018-10208

Received on 2018/05/22

Approval to print on 2018/06/22


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