Welcome to “Service plus”!
The journal is open to authors from around the world
Service Plus is Russia’s first and so far the only interdisciplinary peer-reviewed periodical that specializes in matters related to the services sector of economy

Welcome to Service plus!


ISSN: 2413-693X (Online) | ISSN: 1993-7768 (Print) | DOI 10.22412/1993-7768

The Editorial Board believes that the development of modern post-industrial society has led to the rethought value of service problems. In fact, the society of the XXI century is the service society. The study of the service sector has special characteristics, because the science of service is an integrative field of knowledge accumulating the results of many researches. The core elements of serviceology (the science of service) are classification and determination of the structure of human needs and the development of ways of their effective satisfaction. The main object of serviceology is the creation of integrated knowledge system in providing services which are based on studies of consumer behavior in conditions of modern market development.

The Service Plus Scientific Journal bases its activities on the principles of promotion of education, humanism, social justice, patriotism and tolerance.

Phone: +7 (495) 940-83-63 *395, e-mail : redkollegiamgus@mail.ru, editor-in-chief e-mail : kortunov@live.com

new articles

CULTURE OF SERVICE AND QUALITY OF SERVICE IN RUSSIA

This article discusses culture of service and quality of service in Russia. Their role and importance is the fact that the study of human culture as a result of high-quality service and service gives a charge of humanism and helps in the perception of human values. Conditions are formed and created, people’s lifestyle is developed, and the importance of social and cultural services as a means of socialization is determined. This topic is more relevant than ever, especially in connection with the unstable economic situation of the country.

PLAYING GUIDEBOOK AS A NEW TOOL IN MUSEUM PRACTICE (BY EXAMPLE OF PERM)

In the modern world, museum spaces are undergoing conceptual changes. An interactive system of relations with visitors is building. Playing guidebook became one of the tools, which help to made new museum policy in relations with children. Playing or interactive guidebook is a paper brochure with drawings-comics that are accompanied with tasks that are feasible for a child of a certain age. It is assumed that children are involved in museum education and in future it will help to form persistent visitor’s interest in similar events.

WORK ORGANIZATION OF RENTAL CENTERS WITH TECHNICAL MEANS OF REHABILITATION FOR DISABLED AND DISABLED CHILDREN

One of the tasks of the state program of the Russian Federation “Accessible environment” for 2011-2020 is to improve the system of work organization of rental centers with technical means (TMR) of rehabilitation for disabled and disabled children.  The relevance of this work includes the analysis of regulatory, financing mechanisms, range of TMR for children and adults on the basis of comprehensive analysis of existing rental centers throughout the Russian Federation with the goal to solve one of the tasks of the State program of the Russian Federation “Accessible environment” for 2011-2020.

DEVELOPMENT OF THE DIRECTIONS OF COMPETITIVENESS INCREASE OF TOURIST SERVICES ON THE REGIONAL MARKET BASED ON THE MODIFIED TECHNIQUE OF «REGIONAL TOURISM COMPETITIVENESS INDEX (RTCI) » (BY EXAMPLE OF IRKUTSK REGION)

Now tourism is becoming one of the most dynamically developing spheres of Russian national economy. Contributing factor of this tendency is the essential strengthening of competition among the regional markets of tourist services aggravating need of competitiveness increase.

SOCIOLOGY OF RETAIL ENTERPRISES AND IMPLEMENTATION OF THEIR MANAGEMENT FUNCTIONS

The subject of research in this article is the specifics of the functioning of the retail trade institute. The authors’ research object was management and technological processes, systems of social functions and basic dysfunctions, which allow us to speak of retail trade as a significant societal subsystem of society. The article raises the problem of theoretical and methodological foundations of concept development, based on which sociology can effectively and integrally explore the social phenomenology of retail trade…

ANALYSIS AND IMPROVEMENT OF MODELS OF ECONOMIC SECURITY ASSESSMENT OF ENTERPRISE

The article analyzes and clarifies the concepts of economic security of the enterprise. In the conditions of purposeful activity of the enterprise necessity of constructing an integrated assessment of economic security is shown. Advantages and disadvantages of approaches and methods of assessment of economic security of enterprise presented in the scientific literature are revealed. Directions of improvement of models of economic security level assessment of enterprise which use multilevel, block integrated indicators are defined.

SPECIFICITY OF TRANS-BORDER TOURISM CLUSTERS IN A POST-CONFLICT REGION

The article is devoted to the problem of the tourism development in a post-conflict region as the factor of strengthening peaceful interethnic relations and regional integration. Based on the declarations of international organizations, this article examines the impact of conflicts on tourism in the Eastern Mediterranean. The main advantages and relevance of interregional and trans-border tourism have been revealed.

COMPLEX ASSESSMENT OF FOREIGN TOURISTS’ SATISFACTION LEVEL WITH QUALITY OF TOURIST SERVICES IN MOSCOW

The quality assessment of the tourist product and services is an actual problem of science and practice. It gets a special role in the regions of mass tourist flow and in Moscow, which is as the Russian tourist «Mecca». The article presents the results of complex sociological research aimed at assessment of foreign tourists’ satisfaction level with the quality of tourist services in Moscow, in order to determine the effective activities which implementation will lead to the increase of the capital tourist attractiveness.

METHODOLOGICAL APPROACHES TO DETERMINING THE MULTIPLICATIVE EFFECT OF INTERREGIONAL TOURIST PROJECTS

Accelerated development of the tourist market and increase in the level of requests and requirements from the consumer of services, creates an additional impulse for the introduction of new forms of interaction between regions and specific tourist destinations. Interregional tourist projects should be recognized as one of such promising forms of territorial cooperation.

TECHNOLOGY FOR MONITORING SUSTAINABLE DEVELOPMENT OF TOURIST DESTINATIONS THROUGH THE ASSESSMENT OF MANAGEMENT

The article is devoted to the formation of technology for monitoring the sustainable development of tourist destinations. The main hypothesis of research proposes that the effective tool for controlling the implementation of the sustainable development theory in tourist destinations is «monitoring of sustainable development of tourist destinations». We included the system of indicators in the monitoring technology.

PROCESS APPROACH TO IMPROVING THE MANAGEMENT MECHANISM OF HOSPITALITY IN RUSSIA AND THE REPUBLIC OF CRIMEA

The article is devoted to the study of trends and directions of hospitality development in Russia and the Republic of Crimea. The subject of the article is the organizational and economic mechanism of managing hospitality enterprises. The strategic direction of the industry as a necessary condition for successful integration into the economic system of the country is substantiated.

INTERNATIONAL IMAGE OF RUSSIA AND ITS INFLUENCE ON TOURIST ACTIVITY

The article deals with issues related to the influence of Russia’s international image on the state’s tourist activities. The growing trend of strengthening the position of the Russian Federation in the international tourism market is characterized. It is noted that attracting foreign tourists, as well as improving the image of Russia as a country which is favorable for tourism, are among the priorities of executive bodies in the sphere of tourist activity both at the federal and regional levels.

THE PROBLEM OF MUSEUMIFICATION OF INDUSTRIAL HERITAGE OF THE SOUTH URALS

The Museum is the treasury of unique information about the territory and its national, natural and cultural identity. Museums have the great importance in the process of formation of citizenship and patriotism, the development of education. They act as translators and converters of spiritual and material values and realize the unity of the past, present and future in the history of mankind.

MODERN PROBLEMS AND DEVELOPMENT TENDENCIES OF WATER TOURISM IN ST. PETERSBURG

The relevance of the topic lies in the fact that St. Petersburg has great opportunities for the development of new water routes, as St. Petersburg and the Leningrad Region are connected by a branched network of navigable rivers, canals, and lake systems, which potential is not still in great demand. The combination of river and sea cruise tourism and advantageously distinguishes St. Petersburg as a destination in conditions of high competition for tourist flows.

PROBLEMS AND PROSPECTS OF ECOLOGICAL TOURISM DEVELOPMENT IN TULA REGION

Ecological tourism is one of the ways of sustainable territorial development for solving key tasks of the postindustrial society. The development of ecological tourism in Tula region can contribute to: support and conservation of biodiversity; strengthening of the physical health of Russian citizens; increasing employment of rural areas and small town population; development of organic agricultural production; development of environmentally safe product market.

FROM KNOWLEDGE TO ART

Grandiose modern production and technological transformations began to make new demands, both to executors of labor functions, and to employers. In order to ensure state guarantees of labor rights and freedoms of citizens, to protect the rights and interests of employees and employers, the Labor Code of the Russian Federation introduced the concept of a professional standard at the end of 2012 as characteristics of the qualification of a certain type of activity.